Privacy Policy

This Privacy Policy sets out how we, FJL Recycling Ltd, collect, store and use information about you when you use or interact with our website, fjlwaste.co.uk (our website), and where we otherwise obtain or collect information about you.

If you have any questions about our Privacy Policy, please contact us by sending an email to sales@fjlwaste.co.uk.

Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy below.

• Data controller: FJL Recycling Ltd.
• How we collect or obtain information about you: when you provide it to us (for example by contacting us, requesting a quote or subscribing for our communications), from your use of our website using cookies, and occasionally from third parties.
• Information we collect: name, contact details, IP address, information from cookies, information about your computer or device (for example, device and browser type), information about how you use our website (for example, which pages you have viewed, the time when you view them and what you clicked on), the geographical location from which you accessed our website (based on your IP address), company name or business name (if applicable), and VAT number (if applicable).
• How we use your information: for administrative and business purposes (particularly to contact you and respond to enquiries or quote requests), to improve our business and website, to advertise our services, to analyse your use of our website, and in connection with our legal rights and obligations.
• Disclosure of your information to third parties: only to the extent necessary to run our business, to our service providers, to fulfil any contracts we enter into with you, and where required by law or to enforce our legal rights.
• Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No.
• How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (for example to maintain records for tax purposes), any other legal basis we have for using your information (for example your consent, performance of a contract with you or our legitimate interests as a business) and certain additional factors described in the main section below entitled ‘How long we retain your information’.
• How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Transport Layer Security (TLS), and only granting access to your information where necessary.
• Use of cookies: we use cookies on our website including essential, functional, analytical and advertising cookies. For more information, please visit our Cookies Policy.
• Transfers of your information outside the United Kingdom: in certain circumstances we transfer your information outside of the United Kingdom, including to the United States of America. Where we do so, we ensure appropriate safeguards are in place.
• Your rights in relation to your information: to access your information and to receive information about its use, to have your information corrected or completed, to have your information deleted, to restrict the use of your information, to receive your information in a portable format, to object to the use of your information, to withdraw your consent to the use of your information, and to complain to a supervisory authority.
• Sensitive personal information: we do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us.

Our details

The data controller in respect of our website is FJL Recycling Ltd, a limited company registered in England and Wales (registration number 8359299), the registered office of which is at Manor House, Court Lane Industrial Estate, Iver, Buckinghamshire, SL0 9HL.

You can contact the data controller by writing to FJL Recycling Ltd, Manor House, Court Lane Industrial Estate, Iver, Buckinghamshire, SL0 9HL, or sending an email to sales@fjlwaste.co.uk with the subject line ‘Privacy’.

If you have any questions about this Privacy Policy, please contact the data controller.

Information we collect when you visit our website

We use a third party server to host our website. Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (for example, the website or URL which referred you to our website), and your browser version and operating system.

Use of website server log information for IT security purposes

Our third party hosting provider stores server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of service attacks and other cyber attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our website server provider to make any attempt to identify you from the information collected via server logs.

Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) UK GDPR), and our legitimate interests (Article 6(1)(f) UK GDPR) in ensuring network and information security.

Cookies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes. We use cookies, including essential, functional, analytical and advertising cookies. For further information on how we use cookies, please see our Cookies Policy.

You can reject some or all of the cookies we use on or via our website by changing your browser settings, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings and other ways in which you can reject cookies, please visit www.allaboutcookies.org or see our Cookies Policy.

Information we collect when you contact us

When you send an email to the email address displayed on our website, we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

When you contact us using a contact form on our website, we collect the following information: your name, email address, telephone number and any information you include in the message field. We also collect your company name if you provide it.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the form and we will not receive your enquiry.

When you contact us by phone, we collect your phone number and any information you provide to us during your conversation with us. We do not record phone calls.

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) UK GDPR) in responding to enquiries and messages we receive and keeping records of correspondence, and where applicable, taking steps at your request prior to entering into a contract (Article 6(1)(b) UK GDPR).

Transfer and storage of your information

Messages sent to us by email or via our contact form are stored on our web servers in the UK and on our third party email provider's servers, which may be located outside the United Kingdom. Information collected when you call us is processed by our third party telephone service provider and stored in the United Kingdom. Information you send us by post is stored in the United Kingdom.

Information we collect when you request a quote or book a service

When you request a quote, book a visit or schedule a call through one of our forms, we collect the following information: name, email address, phone number, company name (if applicable), site address and any details of your waste requirements that you share with us.

If you do not provide this information, we will not be able to provide a quote or arrange a service.

Legal basis for processing: necessary to take steps at your request prior to entering into a contract (Article 6(1)(b) UK GDPR) and, where you are an existing customer, performance of a contract with you. We may also rely on our legitimate interests (Article 6(1)(f) UK GDPR) in efficiently running our business and contacting you in relation to your enquiry.

Where you have opted in to receive marketing communications from us, we will rely on your consent (Article 6(1)(a) UK GDPR) for that processing. You can withdraw your consent at any time.

How we collect or obtain information about you from third parties

Generally, we do not receive information about you from third parties. The third parties from which we receive information about you will generally include other businesses and clients we work with from time to time who may recommend our services to you. These could be businesses in any industry, sector, sub-sector or location.

It is also possible that third parties with whom we have had no prior contact may provide us with information about you.

Information we obtain from third parties will generally be your name and contact details, but will include any additional information about you which they provide to us.

In certain circumstances (for example to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both within the UK and outside the UK, such as Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one). We may do this, for example, if we have insufficient information to be able to contact you or to better understand your business.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) UK GDPR), your consent where applicable (Article 6(1)(a) UK GDPR), and our legitimate interests (Article 6(1)(f) UK GDPR) in providing services to you and investigating any suspected or potential infringement of our legal rights.

Disclosure and additional uses of your information

This section sets out the circumstances in which we will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of your information to service providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business and who process your information for us on our behalf. These include:

• Telephone providers (UK).
• Email provider (may be located in the USA).
• Mailing list provider (may be located in the USA).
• IT service providers (UK).
• Web developers and hosting provider.
• Analytics and advertising providers, such as Google.

Your information will be shared with these service providers only where necessary to enable us to run our business.

Indicating possible criminal acts or threats to public security to a competent authority

If we suspect that criminal or potential criminal conduct has occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that a fraud or a cyber crime has been committed, or if we receive threats or malicious communications towards us or third parties.

In connection with the enforcement or potential enforcement of our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party, for example either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

For ongoing compliance with laws, regulations and other legal requirements

We will use and process your information in order to comply with legal obligations to which we are subject. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one, or to the National Crime Agency in connection with suspected or potential money laundering matters.

Providing information to Google

Google collects information through our use of Google Analytics and Google Ads on our website (loaded via Google Tag Manager). Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its services. Information is shared with Google on an aggregated and anonymised basis. To find out more about what information Google collects, how it uses this information and how to control the information sent to Google, please see the partners page of Google's privacy policy.

You can opt out of Google Analytics by installing the browser plugin available here.

Sharing your information with a prospective or actual purchaser or seller in the context of a business or asset sale or acquisition by us, a merger or similar business combination event

We may share your information with a prospective purchaser, seller or similar person in order to allow such a transaction to take place.

Sharing your information with accountants, advisors, business partners, independent contractors and insurers

We share information with our accountants for tax purposes, with advisors such as financial advisors and lawyers where it is necessary to enable them to provide us with the relevant advice, with business partners where you have requested services which they provide whether independently from or in connection with our own services, with independent contractors where necessary for them to perform the function we have hired them to perform, and with our insurers where necessary, for example in relation to a claim or potential claim. These third parties are typically located in the United Kingdom.

How long we retain your information

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Order and contract information: when you enter into a contract for services with us, we retain that information for a minimum period of six years following the end of the financial year in which the contract ended, in accordance with our legal obligation to keep records for tax purposes under paragraph 6, Schedule 11 of the Value Added Tax Act 1994.

Correspondence and enquiries: when you make an enquiry or contact us by email, phone or via our contact form, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for a further six months, after which point we will delete your information (subject to any longer retention period required for a contract that subsequently arises).

Mailing list: we retain the information you used to sign up for our marketing communications for as long as you remain subscribed (that is, you do not unsubscribe), or until we decide to cancel our communications, whichever occurs first.

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

• the purposes and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
• whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
• whether we have any legal basis to continue to process your information (such as your consent);
• how valuable your information is (both now and in the future);
• any relevant agreed industry practices on how long information should be retained;
• the levels of risk, cost and liability involved with us continuing to hold the information;
• how hard it is to ensure that the information can be kept up to date and accurate; and
• any relevant surrounding circumstances (such as the nature and status of our relationship with you).

How we secure your information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

• only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
• using secure servers to store your information;
• verifying the identity of any individual who requests access to information prior to granting them access to information; and
• using Transport Layer Security (TLS) or other similar encryption technologies to encrypt information transmitted to or from our website.

Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.

We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

Transfers of your information outside the United Kingdom

Your information may be transferred and stored outside the United Kingdom in the circumstances set out below. We will also transfer your information outside the UK or to an international organisation in the unlikely event that we are required to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

Information you submit to us by email may be transferred outside the UK and stored on our third party email provider's servers in the United States of America. Information you submit to us when you sign up for our marketing communications may also be transferred to and stored on our third party mailing list provider's servers outside the UK.

Safeguards used: where personal information is transferred outside the UK to a country which has not been recognised by the UK government as providing an adequate level of data protection, we rely on appropriate safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or equivalent contractual safeguards approved by the UK Information Commissioner's Office.

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to FJL Recycling Ltd, Manor House, Court Lane Industrial Estate, Iver, Buckinghamshire, SL0 9HL, or sending an email to sales@fjlwaste.co.uk:

• to request access to your information and information related to our use and processing of your information;
• to request the correction or deletion of your information;
• to request that we restrict our use of your information;
• to receive information which you have provided to us in a structured, commonly used and machine-readable format (for example a CSV file), and the right to have that information transferred to another data controller (including a third party data controller);
• to object to the processing of your information for certain purposes (for further information, see the section below entitled ‘Your right to object to the processing of your information’); and
• to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

In accordance with UK GDPR, you also have the right to lodge a complaint with a supervisory authority. For the purposes of the UK, the supervisory authority is the Information Commissioner's Office (ICO), the contact details of which are available at ico.org.uk.

The above rights are provided in summary form only and certain limitations apply to many of these rights. For further information about your rights in relation to your information, including any limitations which apply, please visit the following pages on the ICO's website:

• Guide to the UK GDPR: Individual rights
• Your data matters

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

Your right to object to the processing of your information

You have the following rights in relation to your information, which you may exercise by writing to FJL Recycling Ltd, Manor House, Court Lane Industrial Estate, Iver, Buckinghamshire, SL0 9HL, or sending an email to sales@fjlwaste.co.uk:

• to object to us using or processing your information where we use or process it in order to carry out a task in the public interest or for our legitimate interests, including profiling (that is, analysing or predicting your behaviour based on your information) based on any of these purposes; and
• to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).

You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

• clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
• sending an email to sales@fjlwaste.co.uk, asking that we stop sending you marketing communications or by including the words ‘OPT OUT’.

Sensitive personal information

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person's sex life or sexual orientation.

We do not knowingly or intentionally collect sensitive personal information from individuals, and you must not submit sensitive personal information to us. If, however, you inadvertently or intentionally transmit sensitive personal information to us, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) UK GDPR. We will use and process your sensitive personal information for the purposes of deleting it.

Changes to our Privacy Policy

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with information about the change in question and the purpose and any other relevant information before we use your information for that new purpose. Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

Children

Our website is not intended for or directed at children. We do not knowingly contact or collect information from persons under the age of 18. If we are notified that we have inadvertently collected information from such a person, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please send an email to sales@fjlwaste.co.uk.

Do Not Track

‘Do Not Track’ is a privacy preference that users can set in their web browsers. When a user turns on a Do Not Track signal in their browser, the browser sends a message to websites requesting that they do not track the user. For information about Do Not Track, please visit allaboutdnt.com.

At this time, we do not respond to Do Not Track browser settings or signals. In addition, we use other cookies to track visitors to the website. Those tools may be used by us and by third parties to collect information about you and your internet activity, even if you have turned on the Do Not Track signal. For information on how to block and opt out from tracking technologies used on our website, see our Cookies Policy.

Copyright

The copyright in this Privacy Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.